Eaton's Seashells Ltd - How to order & terms of trading

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Collector's shells

ornamental shells

Small & miniature shells

General

	How to order & terms of trading

	Please email, fax or phone your enquiries. We can advise availability of items and discuss methods of carriage to you to be used. We can also supply emailed photos of any shells you ask about, if in stock or otherwise.

	Payment:

	We accept all major credit/debit cards, but not Amex. You may also use the very secure Paypal system. Bank transfers also acceptable. Please contact us after your initial enquiry to discuss best method of payment. With card fraud on the increase, we do not encourage e-commerce/online payments at this time (other than Paypal). We prefer you advise credit card details by phone, fax, or in two emails, splitting details for security. The majority of our customers find these methods quite acceptable.

	Postage/carriage & packing charges:

	We usually use postal services for most items, although larger, bulk orders can be sent by carriers (NTL,etc) or courier for rush jobs. Costs vary depending on size and weight of packages/parcels and will be quoted according to your individual order. We use strong materials and pride ourselves in a reliable mail-order service with little or no damage reported in many years of careful and sensible packing and sending.

	returns/refunds:

	If, for whatever reason you are not happy with the items sent, you can return them for exchange or refund within one week of receipt of such goods. No refunds are given when shells are used for photography purposes.

	Hire:

	We do not normally hire shells, but occasionally, very obscure or one-off items can be hired. We require a full value deposit to cover loss/damage,etc.

	General:

	Minimum mail order value is £7.50 (£10 overseas) and £15 if using Paypal, plus postage/carriage costs. All descriptions of natural goods are an outline only – the sizes, colours and general condition vary enormously. However, we endeavour to be as accurate as possible.

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